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Can one track the number of answered/unanswered contacts per employee on Facebook?
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Is there a way to see number of answered/unanswered posts, comments and inbox messages for a Facebook page per person?
We've employed an agency recently to assist with an influx of customer queries but feel some are being missed or simply ignored. Without having to painstakingly check up on each inbox, comment and post individually, is there a way to see that x has replied to x amount of contacts compared to x?
Thanks in advance.
Edit: missed a word
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October 16, 2020 at 07:14AM
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