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Problem with Hootsuite
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Hi guys. I work for a social media agency and we manage a high volume of social media accounts for clients.
We signed up for Hootsuite's Enterprise plan earlier this year, upgrading from Buffer due to Buffer's lack of reporting tools. We've been pretty disappointed in some drawbacks of Hootsuite, but on the whole it was working for us until recently.
We're admins to Facebook pages via Business Manager, as is the correct protocol for doing so. However, we can't link up pages that we're not full admins through our personal accounts, even though we could when we first signed up. This means we can't add any of our new Facebook clients to Hootsuite. I've raised this issue with them many times but they haven't given me a solution.
This to me is a breach of their service - would I be within my rights to cancel the contract? They say that you have to honour 12 months, but this is a huge issue when bringing in new clients, it just makes the tool useless and at $400 per month that's less than ideal.
Has anyone encountered this issue, and do you have any decent alternatives to Hootsuite? Picking the right scheduling tool is such a headache! Nothing beats Buffer in my eyes, but clients want reports and that's where it fell down for us.
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August 14, 2018 at 05:04PM