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Can't see other page admins after adding page to agency Business Manager?
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Hi guys,
Never had this before, but usually when I get a new client, the process I go through is as follows:
1) Client makes me an admin on their page
2) I request access to the page on business manager to my agency, gets automatically accepted as I am an admin
3) I create an ad account for their page (advertising on behalf of their business)
However, after doing this yesterday and going in to the settings of their page to look at the page roles. I now can no longer see the business owner and other admins listed.
I see a "Page Owner" which seems to be a business (does this mean the client has meddled with business manager in the past and facebook has picked this up?), I see "Agencies" where my agency is listed and "Existing Page roles" where I am listed as an admin on my own.
Am I correct in assuming that the other admins will still be present on the page? But simply fall under the "Page Owner" account and that Facebook will have automatically assigned them as admins? Hence why I cannot see them? And that they'll still have access to the page as they usually did? (e.g. don't lose access on their phone and have to do everything suddenly through business manager?)
Facebook unfortunately completely alien when it comes this kind of stuff and their phenomenal business manager workflow/UI. Has anybody experienced this before and can shed light on it for me?
Thanks
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August 19, 2018 at 10:01AM