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Anyone else incredibly frustrated with Sysomos? Recommendations for replacement tool?
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So, trying to pull a report for a client and Sysomos continues to be a pain in my side. Half the time the system doesn't work properly and the chat support reps aren't well trained, IMO.
We spoke with Sprout recently but haven't had a chance to actually get a demo rolling with them. What tools are the rest of you using? We're looking for a good all-in-one (or as close to it as we can get) that has good reporting and listening components.
All opinions welcome and considered. TIA!
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March 23, 2018 at 03:04PM
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