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Update: FB Disabled My Account, and My Phone # Changed so I Can't Retrieve It... Thousands of Dollars of Ads Will Charge Daily If I Can't Access
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Last post here. Thanks for all the great replies.
Luckily for every ad account I have another admin, typically the client, excluding my own ad account, which luckily wasn't running now.
It's quite upsetting thinking I'll lose access to my page, pixel, & ad account, which only had me. Same for losing years worth of friends all around the world. However for clients things will be fine.
Does anyone have a special support line or method I can contact FB to re-activate my account WITHOUT phone verification?
I replied to a previous ticket I had submitted to FB, which luckily got a response. I explained the situation, but the half-intelligent FB rep probably copy/pasted a message without reading my Email.
She just told me that my FB account was suspected of being "compromised" (probably because for a client we were scaling up FAST) so they disabled my account. I have to login and complete verification.
The problem is that I don't have the same phone #, and I can't get access to the same phone #, which I used to create the FB account. And of course FB doesn't offer another method (despite me doing Email verification, and capable of doing all other methods of verification, there is no other way to go but by verifying phone #).
I love FB ads but this is just ridiculous! Spending thousands of dollars per day and just like that lose it all because I didn't update the phone # on my FB account immediately (again I have ALL other methods of verification available).
Edit: also trying to create a new account so I can contact business support, but they get auto-disabled.... Maybe tracking my IP or device. Ridiculous!
TL;DR Business for clients okay. I will lose friends, pixel, my ads, my page, etc. I can get account back if I complete verification, but I lost the phone #, and they're not offering another method of verification (despite me having every other associated Email, etc. w/account). A bit pissed
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May 31, 2020 at 04:18AM