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Banned for “spamming”
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Dear social media experts,
I appear to have been permanently banned from communicating with other users of a social networking website which is dear to me. The reason for this was given as “complaints of spamming from female users”. I wrote nothing offensive but naively sent a copy/paste message to I think about 15-20 females on this website expressing interest in chatting. It is not a dating website but one intended to facilitate cultural exchange and travel. I made no insinuations of a sexual nature. I am a 42 year old man. Many users of this website are young adults but all are over 18.
I have paid an annual subscription to use this website. I live in Europe. I wish to dispute the ban because I do not think it is justified. I have taken note of their rule against sending copy/paste messages, which I do not recall being made explicit when I signed up.
What are my options? I have tried repeatedly contacting their help-desk for assistance and to cordially reach an understanding about appropriate use of the website, to no avail. Their terms state that each individual must only make one account and that impersonating another person is not permitted. However it seems that making another account and changing my identity for the purposes of this website may be my only option; I do not wish to do this. Although it breaks the terms of use of the website, I do not know if I would be breaking any laws?
Could anyone please advise?
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February 03, 2020 at 08:25AM