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Facebook refusing to refund fraudulent ad spend
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My Facebook account was hacked last night and the hacker has run up a fraudulent ad bill on my business page.
The first I learned about it was four payment confirmation emails from PayPal. No email from Facebook confirming the start of the campaign which would have alerted me to the issue straight away.
Facebook are refusing to refund the money, even though it is clear my account was accessed from another country and the adverts are clearly spam.
The tone deaf customer service team simply post the same templated message again and again. Each time they say their decision is final, despite not actually addressing my complaint.
Has anybody else experienced this?
Any suggestions?
Thank you,
One desperate Facebook user.
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http://bit.ly/1ODA6gd
June 03, 2019 at 09:04PM
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