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Customer continues to bash brand on social media
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What is the protocol / best practice for handling a customer who continues to bash your business online, even after their issue has been resolved? I’d ignore her, but now she has taken to commenting/replying on other users, getting others worked up and mad at us.
My company doesn’t want to block as they are concerned that will make it worse.
Help.
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July 28, 2018 at 05:29PM
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